Refund Policy

At Printer Experts, we aim to ensure your complete satisfaction with our services. However, if you are not satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which you may request a refund for services rendered or products purchased through our website, www.printerexperts.info.

1. Eligibility for Refund

Refunds may be requested if:

• You are not satisfied with the services provided by Printer Experts due to non-performance or failure to meet agreed-upon terms.
• Products purchased from Printer Experts are defective or damaged upon receipt.
• You cancel a service appointment at least 24 hours before the scheduled time (for service-based requests).

2. Non-Refundable Services

Some services and products are non-refundable. These include:

• Customized products or services that have been specifically tailored for your needs.
• Digital products or downloadable software that have been accessed or downloaded.
• Services that have been fully rendered or completed, including labor-based services.

3. Requesting a Refund

If you are eligible for a refund, please follow the steps below:

1. Contact our customer service team via email at info@printerexperts.info within 7 days of your purchase or service appointment.
2. Provide your order details, including the order number, date of purchase, and a brief explanation of why you are requesting the refund.
3. If applicable, provide evidence of defective or damaged products (such as photos or videos). For service-based requests, please describe the issues you encountered.

4. Processing of Refunds

Once your refund request is received, we will process it within 5-7 business days. Refunds will be issued using the same payment method used for the original transaction. Please note that it may take up to 10 business days for the funds to reflect in your account, depending on your bank or payment provider.

5. Exceptions

Refunds may not be granted if:

• The request is made after the 7-day window following the purchase or service appointment.
• The product or service has been misused or altered in any way.
• The service or product issue was caused by factors beyond Printer Experts' control (e.g., power outages, damage from misuse, etc.).

6. Contact Us

If you have any questions or concerns regarding this Refund Policy or need assistance with a refund request, please contact us at:

Email: info@printerexperts.info
Address: 10685B Hazelhurst Dr, Houston, TX 77043, USA
Website: www.printerexperts.info

By using our website and services, you acknowledge and agree to abide by this Refund Policy.